Tech Explained: Here’s a simplified explanation of the latest technology update around Tech Explained: Just Eat Takeaway.com launches on demand delivery AI voice assistant with UK first to go live — Retail Technology Innovation Hub in Simple Termsand what it means for users..
Just Eat Takeaway.com has unveiled an AI voice assistant for iOS and Android. Launching first in the UK, this allows customers to bypass menus and have a conversation to discover not only new cuisines, restaurants, and dishes, but also retail, pharmacy and beauty offerings. It then speeds up the process of placing an order.
Using AI technology, the assistant is designed to provide meaningful and relevant output to users by evaluating the potential intent of the user based on natural conversation. Whether a user’s request is precise or a rambling stream of consciousness, the assistant aims to deliver accurate, meaningful answers. It is capable of processing intent in dozens of languages.
Following the UK debut, a wider international roll-out is planned for 2026.
Mert Öztekin, Chief Technology Officer at Just Eat Takeaway.com, comments: “We are always innovating and continually focused on leveraging technology to improve the ordering journey for our millions of customers. This custom built conversational assistant represents a major step forward, making our service more intuitive and accessible.”
“We are harnessing the power of AI to empower everyday convenience across our entire network. From intuitive customer personalisation and partner success to smarter logistics, we are embedding automation into every interaction to deliver a seamless, efficient journey that creates real value for everyone.”