Tech Explained: Here’s a simplified explanation of the latest technology update around Tech Explained: Dark Matter adds AI agents inside Empower LOS in Simple Termsand what it means for users..
The system uses the open-source MCP to link AI applications to Dark Matter’s Empower loan origination platform through a managed gateway, a company press release stated. The gateway validates user identity, enforces permissions, limits data access and creates an audit trail for every request. Dark Matter handles all infrastructure and monitoring, while lenders build and deploy the AI agents themselves.
Lenders can use the agents to answer natural-language questions about pipeline status, tasks or upcoming closings, with access limited to authorized information. The system also allows connections to other internal platforms, such as customer relationship management, servicing or billing systems.
“By managing the secure communication layer — identity, permissions, monitoring and auditability — we give lenders the freedom to innovate with AI on top of Empower while maintaining full control and compliance,” said Vikas Rao, chief technology officer at Dark Matter Technologies. “This is the foundation lenders have been missing.”
“We believe in helping clients realize their innovative ideas, while still staying secure and compliant,” CEO Sean Dugan added. “This capability allows teams to use AI to surface information faster, reduce manual effort and support day-to-day workflows — all while keeping humans firmly in control of lending decisions. It’s all about driving measurable efficiency gains without introducing new compliance risk.”
Empower LOS customers can enable the new capability now through the Dark Matter Developer Platform, with support from the company’s implementation team.