Tech Explained: Here’s a simplified explanation of the latest technology update around Tech Explained: Augment Launches AI-Powered Knowledge Hub for Real-Time Logistics Decisions in Simple Termsand what it means for users..
Augment launched the Knowledge Hub, a set of freight-native knowledge capabilities designed to capture how logistics teams run their operations and deliver that context directly to operators where they work and make decisions.
“We built Knowledge Hub to capture the know-how of a company’s strongest operators and make it instantly available to everyone in the business,” says Harish Abbott, co-founder and CEO of Augment. “Instead of losing critical context when people change roles or leave, that knowledge compounds over time—getting more valuable with every decision and every load. The result is faster onboarding, higher productivity across teams, and a lower cost to serve as better decisions are made consistently, not accidentally.”
Key takeaways:
· The Knowledge Hub turns rich, operational know-how into durable infrastructure. It unifies operational data, policies, past decisions, and institutional knowledge into a single governed knowledge layer, delivering answers at the moment of action through TMS workflows, portals, email, and chat.
· Knowledge Hub is built specifically for freight. It is the same logistics-specific knowledge layer Augment uses to power Augie, its AI teammate managing more than $40 billion in freight under management.
· Key capabilities of Knowledge Hub include freight-native context built around loads, lanes, carriers, facilities, customers, and service levels; consistent execution at scale; faster ramp for operators; reduced dependency on senior operators; fully secure with governed access by default; continuous learning; and available via Slack, Teams, emails, TMS or any web portal.