Tech Explained: Here’s a simplified explanation of the latest technology update around Tech Explained: AI as the Operating System for Care in Simple Termsand what it means for users..
Over the past several decades, technology and healthcare innovation have moved at radically different speeds.
In the 1970s, the most advanced computers cost millions, were deeply unreliable, and could only be used for a select few tasks. Now, we all carry smartphones that outperform those systems across every metric. Meanwhile, for decades, patients have faced healthcare systems with complex intake forms, endless paperwork, and too much friction in getting the right treatment. Today, those barriers still define the care experience. Healthcare remains fragmented, reactive, and stuck in the past.
While technology advanced through continuous innovation, healthcare’s patchwork of systems has made it slow to adapt. AI is pushing technology forward as computing power and intelligence become abundant but, in healthcare, the scarce resources aren’t compute — they’re clinical expertise and time.
AI gives us a chance to close that gap, bringing the rapid pace of technological progress to healthcare. If done right, AI can be a new operating system for care: intelligence embedded across intake, triage, clinical documentation, follow-up, and adherence – with clinicians always in the loop for judgment and accountability.
This is what we’re building at Hims & Hers: AI that makes care easier, simpler, and smarter by integrating intelligence across the full care experience.
Our approach is grounded in three principles:
- First, adoption requires trust. All AI systems must be safe, reliable, and aligned with long-term patient outcomes. Because healthcare is so personal, customers will only adopt platforms that are credible and use AI responsibly.
- Second, human expertise is indispensable. AI will augment clinicians instead of replacing them. Expert clinicians are a cornerstone of care, and AI can help them better understand customers’ needs and how to address them.
- Third, impact must be measurable. Innovation only matters if it improves access, quality, and adherence to care in real, trackable ways.
We’ve used these principles to build robust AI infrastructure, hire an expert team, and ship AI features across the customer and clinician experience on our platform. In the coming months, we’ll introduce more AI innovations designed to make care easier, more accessible, and more personalized, from a customer’s first interaction with our platform through every step of their care journey. This will build on our engineering team’s work to increase business efficiency and address customer needs, including supporting launches like testosterone, hormone health, Labs, and weight loss memberships.
Some of these innovations will be invisible, simply making care faster and more seamless. Others will be hard to miss, like smarter intakes, improved biomarker insights within Labs, and personalized weight loss care companions that support long-term health goals.
The outcome will be a revolution in accessible, affordable concierge care. AI will help define, refine, and implement precision treatments, interventions, and lifestyle adjustments in ways that were previously only available to very few.
Our ambitions are big, but we believe that when we succeed, Hims & Hers will help people live longer, healthier lives.
We’ll share more soon.
Cautionary Note Regarding Forward-Looking Statements
This communication includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements can be identified by the use of forward-looking terminology, including the words “believes,” “estimates,” “anticipates,” “expects,” “intends,” “plans,” “assume,” “may,” “will,” “likely,” “potential,” “projects,” “predicts,” “continue,” “goal,” “strategy,” “future,” “forecast,” “target,” “outlook,” “opportunity,” “project,” “confidence,” “foundation,” “groundwork,” “optimistic,” or “should,” or, in each case, their negative or other variations or comparable terminology. There can be no assurance that actual results will not materially differ from expectations. Such statements include, but are not limited to, the development, timing and impact of AI-enabled innovations, including innovations on Hims’ platform, and the accessibility and affordability of care. These statements are based on management’s current expectations, but actual results may differ materially due to various factors.
Forward-looking statements are neither historical facts nor assurances of future performance. Instead, the forward-looking statements contained in this communication are based on our current expectations, assumptions and beliefs concerning future developments and their potential effects on us. Future developments affecting us may not be those that we have anticipated. These forward-looking statements involve a number of risks, uncertainties (some of which are beyond our control) and other assumptions that may cause actual results or performance to be materially different from those expressed or implied by these forward-looking statements. These risks and uncertainties include, but are not limited to, failure of any AI-enabled innovations to perform as expected; limited market acceptance of our offerings; inability to obtain or maintain regulatory approvals; changes in healthcare, consumer protection or privacy laws; increased scrutiny from regulators related to the use of artificial intelligence in healthcare; competitive product launches; higher than anticipated launch or marketing costs; shifts in consumer spending or behavior; and other factors described in the Risk Factors and other sections of our most recently filed Quarterly Report on Form 10-Q, our most recently filed Annual Report on Form 10-K, and other current and periodic reports we file from time to time with the Securities and Exchange Commission.
Should one or more of these risks or uncertainties materialize, or should any of our assumptions prove incorrect, actual results may vary in material respects from those projected in these forward-looking statements. The forward-looking statements contained in this communication are made only as of April 2, 2026. We undertake no obligation (and expressly disclaim any obligation) to update or revise any forward-looking statements, or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required under applicable securities laws. By their nature, forward-looking statements involve risks and uncertainties because they relate to events and depend on circumstances that may or may not occur in the future. We caution you that forward-looking statements are not guarantees of future performance and that our actual results may differ materially from those made in or suggested by the forward-looking statements contained in this communication.