Tech Explained: Here’s a simplified explanation of the latest technology update around Tech Explained: Multiverse hires former Amazon AI leader as CPO in Simple Termsand what it means for users..
Multiverse has appointed former Amazon product leader Jay Richman as Chief Product Officer, bringing Big Tech AI experience into a London-based workforce upskilling company that has now surpassed $100 million in annual revenue.
Richman, who most recently led agentic AI systems at Amazon, moves from New York to London to oversee product strategy as Multiverse scales its AI-enabled learning platform across 1,500 enterprise customers.
The hire lands at a moment when employers are shifting from AI pilots to broader workforce adoption, putting pressure on learning platforms to demonstrate measurable impact rather than engagement metrics.
From streaming to generative AI to workforce tech
Richman’s career tracks several major technology waves. He worked on the launch of Hulu during the early streaming era, then spent a decade at Spotify helping scale advertising, subscription, and podcast businesses prior to its public listing. He later moved to Amazon, focusing on generative and agentic AI systems designed to create and optimize content.
At Multiverse, he will lead the continued development of a platform that blends human coaching with an AI-powered tool called Atlas. The company says Atlas has more than tripled daily active users over the past year.
“Multiverse feels like the right company, in the right place, at the right time,” says Jay Richman, Chief Product Officer at Multiverse. “While much of the tech industry is focused on humans making machines smarter, Multiverse is taking a different bet: building machines that make humans smarter. Central to this is building a great product experience that customers want to keep coming back to, which will help us to scale this mission globally.”
On relocating, Richman adds: “As a native New Yorker, I don’t say this lightly, but London genuinely feels like a city on the upswing. The talent density is remarkable and it has become a place where people from all over the world come not just to work, but to build.”
Revenue momentum and retention signals
The appointment follows Multiverse crossing $100 million in revenue in its last financial year. The company reports net revenue retention above 120 percent, indicating that existing customers are expanding their use of the platform.
Since 2016, Multiverse says it has trained more than 30,000 apprentices across AI, data, and digital roles, working with employers including Babcock, John Lewis Partners, and KPMG. It has also recently expanded into Germany, with an ambition to upskill 100,000 workers as part of addressing the country’s digital skills gap.
Euan Blair, CEO and Founder of Multiverse, says: “Jay has built technology platforms that reshape how people interact with media, commerce, and content, driving meaningful shifts in behaviour at scale. As we expand our efforts to equip as many people as possible with the skills to seize the opportunities of technology, Jay’s experience building enterprise-grade AI systems deployed globally will be vital. He shares our conviction that AI’s greatest value lies in expanding human capability and judgment, rather than just driving short-term efficiency.”
As AI adoption becomes embedded in day-to-day enterprise workflows, product leadership is increasingly a differentiator in the upskilling market. For Multiverse, bringing in an executive with direct experience building large-scale AI systems suggests a focus on platform depth and retention, not just enrollment growth.
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