Tech Explained: Here’s a simplified explanation of the latest technology update around Tech Explained: Tech Mahindra’s multilingual AI honoured by WEF MINDS in Simple Termsand what it means for users..
Tech Mahindra has received recognition from the World Economic Forum’s MINDS programme for its work on multilingual artificial intelligence models used in public and commercial services.
The company said the World Economic Forum included Tech Mahindra in the MINDS second cohort, a programme run by the Forum’s Centre for AI Excellence and developed in collaboration with Accenture.
Tech Mahindra said the recognition covered its development of multilingual AI models designed for use in citizen services, banking and healthcare. The company said the models handle 3.8 million monthly queries from more than 10,000 active users. It reported 92% conversational accuracy.
MINDS Programmeme
The World Economic Forum created MINDS as a way to assess AI applications that move beyond pilots and show measurable outcomes in live settings. The programme focuses on solutions the Forum considers deployable and suitable for responsible scaling across sectors.
Tech Mahindra said the work aligns with a sovereign AI approach. The company described this approach as one that respects data residency and national priorities. It also said the models reflect local language and cultural context.
The company positioned the work as a response to limits in many widely used AI systems. It said global models often prioritise a small set of dominant languages. Tech Mahindra said its models cover Hindi, Bahasa and regional dialects that can receive less attention in mass-market AI deployments.
Use Cases
Tech Mahindra linked the models to front-line interactions where language barriers can affect access to services. It said the system responds to queries across citizen services, banking and healthcare. It did not identify specific agencies, banks, insurers or healthcare providers.
The company reported usage of 3.8 million queries per month. It said more than 10,000 users actively use the system. It did not provide a breakdown by sector or geography.
Tech Mahindra cited conversational accuracy of 92%. The company did not detail the method used to measure accuracy, the time period for the measurement, or how it benchmarked the system against alternatives.
Executive Comments
Tech Mahindra said it considers multilingual AI a key part of access to services where digital channels now act as a primary interface for information and transactions.
“At Tech Mahindra, we are transforming access to critical services by redefining multilingual AI. Our culturally grounded, sovereign models remove language as a barrier, meeting people where they are, in Hindi, Bahasa, and regional dialects often overlooked by global systems. With 92% conversational accuracy and millions of monthly interactions, we honor data residency and national priorities while making opportunity accessible to all,” said Mohit Joshi, Chief Executive Officer and Managing Director, Tech Mahindra.
Forum Perspective
The World Economic Forum said MINDS assesses AI projects against their connection to social needs and their ability to show results in practice. The Forum framed the second cohort as a set of examples that organisations can point to when considering how AI fits into public and commercial delivery.
Maria Basso leads AI Applications and Impact at the World Economic Forum’s Centre for AI Excellence.
“The World Economic Forum’s MINDS Programmeme spotlights AI solutions that are not only innovative, but also grounded in societal needs. Through MINDS, organization are demonstrating how AI can deliver tangible value when designed with people at the centre. We’re proud of the work being carried out by these organizations, leading by example,” said Basso.
Organisation Scale
Tech Mahindra described itself as a technology consultancy and services provider with more than 149,000 professionals across more than 90 countries. The company said it serves more than 1,100 clients and works across consulting, IT services, engineering services, network services, customer experience and design, AI and analytics, and cloud and infrastructure services.
The company said it is part of the Mahindra Group.
What Comes Next
The World Economic Forum said MINDS sits within its AI Transformation of Industries workstream and the Centre for AI Excellence. The Centre said it focuses on secure and equitable application of AI and on collaboration across sectors.